Terms & Conditions

This page explains the general terms and conditions you are agreeing to when you use the Chunk of Devon website. When you place an order with us we collect certain personal and transactional information (e.g. name, address, email address, telephone number and credit /debit card details). For full details on how we use this information, please read our privacy notice. To fulfil our obligations to you under these on-line shopping terms and conditions we communicate with you by e-mail and by posting notices on the website. You agree to receive communications from us electronically and that electronic communications will satisfy any legal requirement for communications be in writing.

 

Purchase of Products

Orders must be placed either online, by email, phone or post. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a party procures unauthorised access to any data you provide when accessing or ordering from the website.

Please note that we cannot guarantee the security of data when communicating via email therefore please do not send us payment information using email.

 

Delivery

We are unable to send products under refrigerated conditions. However, the product is chilled when it leaves us and is packed in a suitable food box with ice to insulate it. They will need to be placed in a fridge on arrival before the end of the day. Your products will arrive with a 6-day shelf life and can be frozen for up to six months.

 

We can only send products if you accept full responsibility for the condition of the products when it is delivered to you. We use a courier for delivery. If they are unable to deliver to you, or must deliver late, for reasons beyond our control, for example adverse weather conditions, strike actions, vehicle breakdown, traffic congestion or supplier failure, we cannot accept liability for any inconvenience or loss that this causes.

 

We can arrange delivery of products Tuesday to Friday inclusive. This means that they can be delivered Tuesday, Wednesday, Thursday and Friday. We do not dispatch on Saturdays, Sundays and Fridays. This is to avoid potential weekend delivery problems and customer disappointment.

 

Please give as much lead time for an order as possible. Instructions as to where the order may be left in the absence of obtaining a signature can be taken. This can be a neighbour, bear in mind you may need to share your products in this instance!

 

Directions for non-numbered houses and difficult to find addresses will help with delivery.

 

Price Changes

All prices are correct as of April 2018. Chunk of Devon Limited has the right to change prices and specifications without prior notice. All products shown are as accurate as the website allows. The availability of an item on the website does not guarantee that it is in stock.

We may alter prices at any time. We try our best to keep price changes to a minimum but sometimes it is inevitable. We will aim to update the web site as soon as possible but may not be able to make changes immediately. If the price of an item, you have ordered has increased we will contact you before charging the additional amount.

The prices shown on our website are for online purchases only and they are not indicative of the price of identical items available to purchase in outlets.

 

Payment Methods

You may pay for your items you order by supplying your credit/debit card details on the secure online order form. We are unable to accept cheques or cash as payment for online sales. Payment will be accepted in Sterling only.

If you do not want to make card payments via the internet you may order and pay for goods over the telephone by calling 01404 814401

We accept:

PayPal

Visa

Master Card

Electron

Maestro

 

Returns & Refunds Policy

All pies, pasties, pork pies and sausage rolls are baked for you to order. Because of this and as they are perishable items, orders cannot be cancelled or returned once dispatched.

Please contact us as soon as possible if you wish to cancel or amend an order either by email or by telephone.  We will be able to do this so long as your parcel has not been dispatched. We will then provide a refund to the same payment card/PayPal account used to place the order.

 

Out of Stock Items

If any items that you have ordered are not available straightaway for any reason we will contact you as soon as possible to offer you an alternative product.

 

Our Rights

We reserve the right to:

Modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website. We may also refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not the product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

We may need to change the terms and conditions from time to time, and your continued use of the website following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the conditions have been changed. If you do not agree to any changes to the conditions, then you must immediately stop using the website.

 

Links to other sites

Certain hypertext links in this site may lead to other Websites. When you activate a link to another site you must be aware that we have no control over their content and will accept no responsibility or liability for any subsequent loss or damage.

 

Complaints

We always do our best to respond quickly and fairly to any problem relating to purchases from Chunk of Devon Limited. In the event of a problem, call us straight away and we will do whatever is necessary to resolve it as fast as possible. In normal circumstances problems will be responded to within 24 hours, usually the same day we are notified.

 

Copyright

 The contents of this website (including text, design and graphics) are owned, trademarked or copyrighted materials of Chunk of Devon Ltd. All rights are reserved. They may not be used, transmitted or reproduced unless in accordance with prior written instructions issued by Chunk of Devon Ltd. No use, transmission or reproduction is permitted other than the following: Permission is given for the downloading and temporary storage of pages where indicated on such pages, for the sole purpose of individual viewing on a standalone PC or monitor. Such pages may be printed, but these may not be further reproduced, copied or transmitted in any way to those other than the initial individual user.

www.chunkofdevon.co.uk (the “Website”) is owned and operated by Chunk of Devon Limited, a company Registered in England & Wales Co. No: 05847925

The registered office is: Chunk of Devon Ltd, The Pie Factory, Unit 4-5 Finnimore Trading Estate, Ottery St.Mary. Devon EX11 1NR.