Order & Delivery

Order & Delivery Information...

  • We deliver Tuesday, Wednesday, Thursday and Friday.
  • P&P is £3.95 for orders under £35.00.
  • Orders of £35.00 and over are FREE of charge.

  • Please note that your order must total over £35.00 after any discounts have been applied in order to qualify for free delivery

  • BANK HOLIDAYS... our courier does not collect or deliver, so parcels will take a little longer to arrive if you place an order around Bank Holidays.
  • Delivery Time:- we aim to get your parcel to you 2-3 working days from placing your order – if not sooner!
  • Please be aware ...we don't bake at the weekend.
  • If you place an order, for example on Thursday, the soonest we can get your delivery to you will be Tuesday. However, if you would like your order on a certain date, just make a note when you checkout. We will do our best to help.
  • All Chunk pies and pasties are handmade and baked for each individual order, so at busy times your parcel may take a little longer. 
  • GLUTEN FREE. 
    • If your order includes a GLUTEN FREE pie or pasty. These have been previously frozen. PLEASE NOTE, if they have defrosted they are still safe to put in the freezer. 
  • You'll receive email confirmation when you place an order and also a message from our couriers, to let you know it is on its way.
  • If you have ordered more than one box of pies - please be aware that they could be despatched separately.
  • Please give instructions as to where the order may be left in. This can be a 'safe place' or a neighbour, but bear in mind you may need to share your pies and pasties!
  • Directions for non-numbered houses and difficult to find addresses will help with delivery.
  • The products will need to be placed in a fridge on arrival before the end of the day.
  • Your Chunk products will be labelled with a 'Use By Date' and can be frozen for up to six months.
  • We are unable to send products under refrigerated conditions. However, the product is chilled when it leaves us and is packed in a suitable food box with ice to insulate it.
  • We take great care when packing all items so they travel securely. However, as we have to use a courier, please be aware that we can only send products if you accept full responsibility for the condition of the products when delivered to you.
  • We do use a courier for delivery. If they are unable to deliver to you, or must deliver late, for reasons beyond our control, for example adverse weather conditions, strike actions, vehicle breakdown, traffic congestion or supplier failure, we cannot accept liability for any inconvenience or loss that this causes.

 

Please see below the areas and postcodes in we cannot deliver.  
Aberdeen AB31 - AB35 - a two day service
Aberdeen AB41 - AB54 - a two day service
Northern Highlands

AB36 - AB38, AB55 - AB56, HS1 - HS9, IV1 - IV63, KW0 - KW14, PH10 - PH29, PH23 - PH33, PH45 -PH48 - a two day service.
Argyll & Arran KA27, KA28, PA20 - PA78, PH30 - PH31, PH34 -PH44, PH49 - PH50 -  a two day service
Orkney & Shetland Unable to deliver
Northern Ireland  Unable to deliver
Isle of Man
Unable to deliver
Channel Isles
Unable to deliver
Isle of Wight
Unable to deliver

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